Return & Exchange Policy

The Stylo – Exchange & Return Policy

At The Stylo, we are committed to providing a smooth and satisfying shopping experience. Please review our policies carefully before completing your purchase. Your acceptance of these terms is implied upon order confirmation.

General Policy

- All sales are final; products are non-refundable.
- We do not accept returns or refunds under any circumstances.
- Exchanges are permitted once per order, within 3 days of delivery, strictly for size or garment substitution.
- Customers are responsible for sending the product back to the designated address; reverse pickup services are not available.

Cancellation Policy (India)

- Orders can be canceled within 24 hours of placement by contacting help.thestylo@gmail.com.
- Prompt cancellations help us avoid unnecessary dispatch and courier costs.
- Before dispatch: Full refund will be processed for pre-paid orders.
- After dispatch: Refund will be processed minus shipping charges.
- Customers agree to accept The Stylo’s final decision regarding cancellations.

 Refunds & Damaged/Incorrect Products

- Refunds are not applicable unless the product is damaged or incorrect.
- Damaged or defective items are eligible for return or exchange if received in damaged or broken condition.
- Time Limit: Requests must be made within 48 hours of delivery.
- Proof Required: A video unboxing is mandatory to validate your claim.
- In such cases, please return the product with your order number.
- Once received and inspected, we will dispatch a replacement.
- Customers should use economical courier services for returns.
- All communications must include your order ID.

 Conditions for Returns & Exchanges

- Return requests will not be accepted if:
- The product is disliked due to material, color, or fit (please review descriptions carefully).
- The customer requests an exchange for a different dress (exceptions may incur handling/shipping costs).
- The product has been washed or worn.
- Minor issues like pulled tassels, which can be easily repaired.
- The customer is dissatisfied with display or pricing (product quality and description are final).
- Exchanges are only accepted if there is a manufacturing defect and must be initiated within 3 days of delivery.
- For size exchanges, specify the desired size with your order details. The same dress will be provided in the requested size; no different dresses are permitted.
- Wrongly delivered products must be returned (no reverse pickup), and courier charges will be reimbursed upon receipt.
- Slight color variations (10-12%) due to lighting or screen resolution are normal; no exchanges or returns will be accepted solely on this basis.

*Return & Exchange Procedure*

- Contact our support team via email at help.thestylo@gmail.com or WhatsApp at       8200594389. Please include your order number and reason for your request.
 Ensure the product is:
- Unused, unwashed, and free of stains.
- Properly folded and packed.
- Accompanied by your name, address, contact number, email, order ID, and the requested size.
- For exchanges, the customer bears the cost of the second shipping.
- Upon approval, share your tracking number within two business days via WhatsApp, along with your order ID.
- Requests made beyond two days of approval will be processed for exchanges only; refunds will not be issued.
- If your order contains multiple items, only one item per request qualifies for refund or exchange.

Important: We reserve the right to decline exchanges if policies are not followed.