Return & Exchange Policy
At Thestylo.co.in , we are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully before initiating a return.
Returns Eligibility
We accept returns under the following conditions:
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Timeframe: Items must be returned within 3 days of purchase, and only in the case of wrong or damaged items.
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Proof of Purchase: The original receipt must be provided with the returned item.
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Condition of Item:
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Items must be in their original condition, with all labels and tags attached.
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Items must be unused and unwashed due to hygiene concerns.
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Exclusions:
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Customized products are not eligible for return or exchange under any circumstances.
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Mandatory Pre-Opening Video Requirement
To process claims for damaged items, customers are required to provide a clear and complete video recording of the unboxing process (known as the “pre-opening video”). This video must:
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Begin before the package is opened
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Clearly show the entire unboxing process
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Display the product, packaging, and any visible damage
Claims without this video evidence may be denied.
Refund Process
Provided all the above conditions are met:
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Refunds will be issued to the original form of payment.
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Delivery charges are non-refundable, unless the item is faulty or incorrect as per your statutory rights.
Return Procedure
To return an item purchased online:
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Contact our customer service team for the return address and instructions.
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Post the item back to us, ensuring it meets all return criteria.
We reserve the right to refuse returns that do not comply with this policy.